Yo ap fè kisa ?!

NextThat's a pretty common theme in our company when it comes to how our customers are utilizing our software. There are things that software developers forget about our customers because there are many layers of insulation between the folks that itilize kòd la ak jan yo ki ekri kòd la.

Devlopè lojisyèl ak asosye yo se nèg entelijan. Ekri lojisyèl se difisil epi li mande enkwayab kapasite mantal, lojik ak depanaj. Pifò nan devlopè yo talan mwen konnen yo tou kreyatif epi yo gen tandans ap viv ak kòd souf. Ankò ... nèg entelijan.

Here's what is sometimes forgotten when you're working with a bunch of smart guys: your clients have smart guys, too. In fact, chances are that the talent in their court matches the talent in yours. If you have 5,000 clients – you'll find 5,000 times the talent in your clients than in your own court. Odds are, they are going to collectively identify all of your vulnerabilities, workarounds, thresholds, downtime, bugs, mistakes, bad documentation, etc. There's no escaping it.

“They're doing what?!” – the surprise at the end of this question should be stricken.

Clients are going to find amazing things to do with your product that you never expected. Never expected. As an integration and automation guy, I always break out in a smile when I hear about a client doing something with our software that we never expected. I've developed solutions before with ungodly code and third party applications. Why? Because it worked.

That's the name of the game… get it to work. Our clients have a business process that they're utilizing our software to support. There are an infinite array of business processes; as a result, there are an infinite amount of solutions used to support those processes. That's a great thing. Your company has a choice when these things happen:

  1. Eta yo ke yo pa sipòte epi vire tèt ou sou sa ki kliyan ou bezwen yo dwe reyisi.
  2. Louvri zòrèy ou ak je ou, epi itilize fidbak ki soti nan kliyan ou yo kondwi pwodwi ou nan nouvo direksyon.

If you choose #1, that's okay. Your competition will select #2. You won't have to worry about that client anymore.

7 Kòmantè

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    Ak konsèy sa a kenbe vre pou pifò lòt endistri yo tou.

    (Nou te jis ranpli yon dokimantè prezante yon ansyen premye minis. Jodi a yon achtè potentiels vize deyò, ke okenn kote nou te mansyone lefèt ke li te tout bon yon ansyen premye minis. Nou te jis soooo itilize lefèt ke li te, ki nou totalman bliye ke pifò moun pa ta konnen.)

    Lavi se sou aprantisaj konstan. Epi sezi.

  3. 5

    Douglas, mwen renmen kòmantè fèmen ou isit la. Konpetisyon ou pral pran swen # 2!

    Sa tèlman vre. Ale mil siplemantè a ak aktyèlman koute yon kliyan prèske toujou ranport ras la nan fen an. Epi li nan yon pwosesis konstan.

    Renmen tèm nan nan sit la, BTW.

  4. 7

    Yon sèl bagay mwen te remake lè lè w ap pran sou pwojè lojisyèl entèn se ke gen nan raman anyen ki endike ki kote yo kòmanse. Si li byen dokimante ta ka gen 20 dokiman men okenn nan yo di "LI MWEN PREMYE!"

    Mwen toujou fini konvèti tout dokiman mo / pdf yo nan tèks pou mwen ka grep.

Ki sa ou panse?

Sit sa a sèvi ak Akismet diminye Spam. Aprann kijan kòmantè ou a trete.