Bò kote ak kliyan ou yo

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Operatè Old-School Switchboard

Sou yon apèl resan nan yon gwo konpayi telecom, ki mwen pa pral mansyone (logo yo sanble yon etwal lanmò ble),

Mwen te pasyone ak reprezantan sèvis kliyan mwen an? chokan, mwen konnen.

Pandan tout apèl la li aktyèlman ki nan lis sa mwen te vle, epi li di bagay sa yo tankou, "sa a se kontra a ki pi fò nan kliyan mwen yo tankou ", ak" kite m 'pale ak manadjè a jwenn us a better deal”, and “I understand your frustration, I don't know why yo fè sa". Li pa ta ka evidan an premye, men li te pale tankou si li te sou bò m 'yo. Mwen te santi mwen te gen yon (wo) nonm sou andedan an, yon mol, yon zanmi ki enfiltre fon nan depatman sèvis kliyan jis ap tann pou apèl mwen an ranpli kapr nou an.

Senpleman, li te fè m 'nan us. Operatè Old-School Switchboard

Twò souvan entèraksyon nou yo ak reprezantan sèvis kliyan yo kontradiktwa ak plen ak rezilta negatif. Reprezantan lavant sa a te sanble vrèman pran swen sitiyasyon mwen an. Li te vle avèk siksè enskri m 'pou yon bagay, epi fè m' santi bon sou li. Sa a te gen okenn ti tranzaksyon swa. Mwen te deplase soti nan sèvis satelit mwen an avanse televizyon dijital. Li te trè itil nan eksplike opsyon mwen ak koute sa mwen te di l '. Pa yon fwa pandan apèl la mwen te pè li pa t 'koute sa mwen te vle oswa ke li pa ta respekte sa mwen te di.

The first lesson here is that customer service is about listening to your customers, and trying to provide a (mutually) beneficial solution to a problem. This representative solved my problem with grace, intelligence, and in under a half an hour! If only all customer service representatives were like this, I wouldn't have switched from Dish Network (whoops!) to AT&T (double whoops!?).

Leson an pi gwo se ke eksperyans mwen - mwen itilizatè experience – with this customer service representative has improved my overall perception of the company. Although I have not yet had any contact with an actual product, my user experience is already positive. Remember, it does not matter how good your product is – if the experience of getting to that product is bad, people won't want to even try.

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