Si ou pa t 'vle opinyon mwen, ou pa ta dwe mande!

Youn nan gwo bagay sa yo sou sa m 'fè se ke li mete m' an kontak ak lòt konpayi ke mwen te deja te travay avèk oswa pou. Jodi a mwen te resevwa yon ti nouvèl ki te enèvan, menm si.

Apeprè yon mwa de sa, mwen te pase yon koup èdtan ranpli nan yon sondaj konplè ki te voye ban mwen nan youn nan konpayi yo mwen te travay pou e li te kounye a ap travay entegre ak revann. Mwen vide kè m 'nan konpayi an lè mwen te la e toujou renmen moun yo ak pwodwi yo ak sèvis nan jou sa a. Sepandan, menm rezon ki fè mwen te kite konpayi an kontinye eklate jan nou te travay revann platfòm la - koòdone gonfle, mank de karakteristik, pri segondè, elatriye.

Mwen make envitasyon sondaj la nan bwat resepsyon mwen pou reponn sondaj la lè mwen te kapab dedye tan an. Pita lannwit sa a ak nan denmen maten, mwen te pase yon bon inèdtan oswa de reponn sondaj la. Avèk yon zòn tèks louvri, mwen te dirèk ak nan pwen nan kritik mwen an. Apre yo tout, kòm yon revandè, amelyorasyon nan pwodwi yo te nan my pi bon enterè. Mwen pa t 'rale nenpòt pwenson e li te trè devan sou sa mwen te santi pwoblèm debaz yo dwe. Mwen menm mwen te pote talan ki te kite konpayi an - yo ta pèdi anpil bon anplwaye.

Menm si sondaj la te anonim, mwen te konnen ke yo te swiv idantifyan sou pwosesis la soumèt ak remak franch mwen te kapab fasilman idantifye pa konpayi an kòm pwòp mwen. Mwen pa te enkyete w pou okenn enpak, yo te mande opinyon mwen e mwen te vle ofri yo bay li.

Atravè pye rezen an jodi a (gen toujou yon rezen), Mwen te jwenn ke remak mwen te reverberated nan konpayi an e ke, nan ti bout tan, mwen pa te akeyi yo travay avèk konpayi an plis nenpòt relasyon.

Rezilta a, nan opinyon mwen, se kout-miope ak frelikè. Ke pa gen moun ki rive jwenn mwen pèsonèlman montre yon mank de pwofesyonalis tou. Erezman pou mwen, gen yon anpil plis founisè sèvis soti sou mache a ki ka bay sa mwen bezwen pou yon anpil mwens lajan ak pi fasil entegre. Mwen te espere ede ansyen konpayi mwen an soti nan kap founi bay kèk fre, fidbak fidbak.

Si yo pa t 'vle opinyon mwen, mwen swete ke yo pa janm te mande. Li ta sove m 'kèk èdtan nan tan mwen ak santiman pesonn pa ta blese. Pa gen enkyetid, menm si. Kòm yo vle, mwen p'ap fè anyen pou ranfòse okenn relasyon avèk yo.

10 Kòmantè

  1. 1

    One thing worth pondering here is whether the news you heard is official or just rumor. Offices are horrible places for rumor mongering, it’s quite possible that the people reviewing your submission just flipped out and said some things they shouldn’t have, and somebody nearby heard them and took it as official policy. The rumor then got distorted and transformed from a simple case of listening in to something much worse.

    Of course that’s just speculation 🙂 It’s also possible that you are cut off from whatever company in question you are talking about.

    But I think the question I’d be asking myself at this point is – do I care? If you have sore feelings towards this company (which is sounds like you do in your post), then do you really want to keep working with them anyways?

    • 2

      Thanks for the great feedback, Christian. I definitely wouldn’t have posted had I had any doubts regarding it being rumor or fact. It’s, indeed, a fact.

      The lesson for any company is that, if you’re not prepared to get very negative feedback, don’t send out a survey that solicits it!

  2. 3
    • 4

      Ross, that may be the best comment ever. I suppose what I learned is that many companies only pledge allegiance to the dollar and not their employees nor their customers.

      I don’t own shares in the company and I owe them nothing, so I shouldn’t be taking this personally. I’ll get over it quick enough and find a company that does want to listen.

  3. 5

    I think the real problem is that the company doesn’t understand the value of getting some straight forward, hard-hitting feedback. As Doug said, if you’re not interested in hearing the good with the bad, then don’t ask someone that might be honest with you. If all you’re looking for is good, positive, warm, fuzzy feedback. Then hand-pick the customers/clients you want feedback from, call them up and ask “What do you like about us?” One question, that’s it, because in reality that’s all it sounds like you’re really interested in hearing anyway.

    Forget about the fact that you might have a customer that knows a little bit about the service you’re trying to sell and what it means to actually use its fullest capabilities. The customer you’re ignoring might be the one that’s intelligent enough to know what questions should be asked by all customers and aren’t because 95% of them don’t know anything other than what you tell them about your own service.

    If you don’t want to fix or improve what you’ve got and make it better, don’t waste our time. There’s plenty of other services like yours we can “monkey” around with instead.

  4. 6

    No matter how negative the feedback the company should be taking it as an opportunity for improvement. You gave them exactly what they asked for they should be happy to get it.

    If they feel it is unjustified, ignore the bad and work on the good.

    All in all it is pretty poor behavior to ask for an anonymous opinion and then hold it against you.

    Why would I alienate someone that is reselling my product?

  5. 7

    I think this brings up a bigger issue. Companies need to be careful in what they say about people who are extremely active in social media (like yourself). They need to treat bloggers the same way they would treat a journalist. If they’re soliciting your opinion, they need to either use it as constructive criticism or ignore it. The worst thing they could have done is to let it get posted in your blog that they treated you like that. It doesn’t reflect well upon them at all.

    • 8

      I suppose that’s true to some extent, Colin. I surely don’t want folks afraid of doing business with me in the event something bad happens and I might blog about it, though. As you notice above, I never actually mention who it is and I wouldn’t ever do that.

      Some of my closest friends work for businesses and I wouldn’t ever maliciously attempt to hurt their business – but I will continue to be honest when asked.

  6. 9

    Doug, I am very sorry to hear that this happened. I certainly appreciate your feedback. For what it is worth – your comments do matter and they are appreciated.

  7. 10

    Same is true when someone asks any question, ie “what’s the difference between Indy &. . . . ” A real question I was asked recently. I avoided the answer because I knew it might be offensive to the asker. However, when it was asked the 2nd time, I responded & sure enough. . . the asker found it “offensive”. Even though the answer was absolutely factual.

    If we don’t want to hear the answer – to any question – then don’t ask in the 1st place.

Ki sa ou panse?

Sit sa a sèvi ak Akismet diminye Spam. Aprann kijan kòmantè ou a trete.